Software Guidance & Assistance, Inc., (SGA), is searching for an AV Engineer for a CONTRACT/CONTRACT TO HIREassignment with one of our premier Investment Banking clients in New York, NY. This role is onsite 5 days per week.

Responsibilities :

• Primary responsibility will be to administer and support the firm’s global video and audioconferencing systems. This includes ensuring that rooms are properly outfitted, equipment is in good working order, and meetings utilizing AV/VC equipment run flawlessly.
• Research and advise on systems and best practices and coordinate closely with the firm’s Conference Center Coordinator on maintaining operations and resolving issues or complaints.
• Help create documentation for the Service Desk, as well as training as needed for local and remote staff that must support meetings.
• Responsible for onsite troubleshooting of issues
• Responsible for the onsite diagnosis of video conferencing implementations
• Required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation
• In House remote diagnostic support / trouble ticket resolution
• Provide ongoing technical and operational support of audio-visual equipment and systems, as well as service and maintenance.
• To the greatest extent possible, documents routine tasks and procedures
• Provides escalated customer support via phone and e-mail as needed.
• Escalate issues to vendors as needed, and act as a liaison.
• Manage and support Audio and Web conferencing services; responsible for accessing and recommendation of services, operating, updating and maintaining audio/visual systems and services. Provide training to end users.
• Drive processes and procedures, schedule and deliverables. Plan, schedule and track timelines and milestones and deliver progress reports to leadership. Prepare risk analysis and conduct project reviews and recommendations
• Organize, document & maintain inventory which includes spare equipment.
• Support event operation technicians with all issues relating to event spaces prior to events.
• Provide lead or back up support on both the back end and in person for events such as Global calls, town halls and firm wide events
• This position reports to the Vice President, AV/VC Service Delivery Manager.

Required Skills:

• Travel outside of the Metropolitan Area will be required
• Strong technical background in Audio / Visual and Video Conferencing but also a strong focus on customer service and the ability to go above and beyond.
• Strong and proven background providing excellent customer service.
• Proficiency with all Microsoft Office products.
• Proficiency with Zoom and MS Teams
• Crestron hardware and software knowledge
• Strong understanding of Video Conferencing.
• Strong understanding of Audio-Video essentials.
• CTS Certification.
• Solid background in Technical Support.
• Experience in financial services/hedge funds/investment banks.
• Experience with live event support a plus.
• Understanding of AV signal flow and ability to ready AV prints a plus
• Good working knowledge of the industry standards, policies, processes, procedures, and currently available technologies applicable to communications and collaboration technologies
• Requires the ability to interact with clients, and provide white-glove service.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com .

EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.