Customer Support Engineer (Network) (m/w/d) – Dallas

September 17, 2023

Job Description

DE-CIX (Deutscher Commercial Internet Exchange) is the world’s leading Internet exchange operator. At its locations in Europe, North America, the Middle East, India, and Asia, DE-CIX connects thousands of network operators (carriers), Internet service providers (ISPs), content providers, and corporate networks from more than 100 countries and offers peering, cloud and interconnection services. With a massive data volume and well over 1,000 connected networks, DE-CIX in Frankfurt am Main is one of the largest Internet Exchanges in the world. For more information, please visit www.de-cix.net.

For our North-American locations, we are looking for a highly motivated,

Customer Support Engineer (Network) (m/w/d)
Our Offer:
Technically advanced customer support, responding to customer enquiries from national and international participants via email and telephone in the Customer Service Team
Processing of new customer connections and upgrades with a focus on troubleshooting
Supporting the Head of Customer Services
A permanent position with the world’s market leader in its sector with short decision-making processes
25 days paid vacation and 11 paid Holidays
Offering a Health care Plan
An appreciative corporate culture, a team of like-minded experts
An innovative and international environment
Extremely friendly and supportive colleagues
With all of this, great working conditions await you
What’s important to us:
Work experience in Customer Service/Support, ideally in the telco industry
Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as developable Linux skills. Some knowledge of local data centers and data center procedures are an advantage
Some years of work experience in the industry and possessing high skills in spoken and written communication with customers
IT studies, in-house training as IT specialist with primary focus on networks or comparable work experience
Work experience with Ticketing Systems
Experience in offering practical support, the willingness to undertake shift work, and to participate in a 24×7 on call duty

What is even more important to us than your professional qualifications (computer science or equivalent education) is your enthusiasm for providing high quality customer service with a profound knowledge about network engineering

So, if you are looking for new challenges in network communication and know how to combine teamwork with a high degree of self-motivation and first-rate support, we look forward to receiving your complete application, including salary expectations.

Contact Person:
Nathalie Langley
nathalie.langley@de-cix.net

Apply now

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