Job Description

Job Description

· Provide effective back up of the Senior Servicing and Operations Manager in the administration and user support of the company’s core systems.

· Responsible of documenting the configuration, testing and implementation of fixes and new functionalities of the company’s core systems.

· Answering technical queries and assisting users.

· Troubleshooting any reported problems and notifying the core system’s technical team of issues.

· Follow up with core system’s technical team for the timely implementation of fixes of issues identified in the company’s core systems.

· Configuring, adding, and deleting file systems.

· Assist in the preparation and validation of the Metro2 file.

· Maintain loan system data integrity to accurately reflect loan file contents, as well as ensure accurate management reporting.

· Make recommendations to improve the business performance of the established procedures within the Loan Servicing and Operations Department.

· Responsible for the documentation and testing of new procedures within the Loan Servicing and Operations Department.

· Any other required task within the Operations, Loan Servicing and IT Departments.

Requirements

· Bachelor’s degree in Project Management with experience in system implementations or Computer Science with experience in project management.

· Demonstrate proficiency with personal computer and Microsoft applications (Outlook, Word, Excel and Power Point) or similar software.

· Strong problem-solving and critical thinking skills.

· Detail-oriented and conscientious.

· Demonstrated ability to identify, create and produce documentation and data analysis.

· Excellent communication and interpersonal skills, including ability to interact effectively with managers, vendors and customers.

· Strong written communication skills, both written and verbal, with the ability to prepare detailed reports, and analysis for management.