Job Description

Job Description

SCOPE OF RESPONSIBILITY:

The Operations Director is responsible for overseeing the day-to-day operations of the agency. The agency is a private provider funded by the Department of Developmental Services (DDS).

WORKING RELATIONSHIP:

The Operations Director reports directly to the Executive Director and directly supervises the Program Directors. Additionally, they develop and maintain relationships with:

· CFO, HR Director, Managers, agency Nurses, agency Behaviorist, EHR Director and members of their respective departments.

SKILLS & QUALIFICATIONS:

• Strong leadership skills, excellent communicator, good writing skills.

• Able to promote collaboration among team members, able to properly delegate responsibilities.

• Demonstrates dedication to the Agency mission

• Ability to make decisions in the best interest of the agency as a whole.

• Proficient in computer use including Therap, Outlook, Word, Excel and Power Point.

• Ability to function effectively as part of a senior level administrative team.

• Strong administrative and organizational skills.

• Follow and implement agency policies and supervise staff to adhere to policies.

• Ability to exercise sound, professional judgment and ability to handle complex organizational relationships, community and regulatory relationships, and confidential matters.

• Bachelor's Degree preferred. High School Education required.

• Three or more years of supervisory experience in human services required.

• Valid Connecticut Driver's license and eligibility for Network, Inc.'s auto insurance.

• First Aid, CPR, DDS Med Cert, & PMT certifications preferred.

• Minimum of three years' experience working with individuals with physical/intellectual disabilities preferred.

JOB RESPONSIBILITIES:

• Oversee the day-to-day operations of the agency.

• Oversee and provide leadership to the Program Directors and Managers.

• Ensure compliance with all DDS regulations and agency policy & procedure in all programs.

• High visibility in the programs is required.

• Overseeing the Licensing process.

• Effectively communicate with DDS Resource Management, Case Managers, Guardians, and family members.

• Collaborate with agency HR, Nursing, Behavioral, Maintenance and Finances departments.

• Implement and uniformly enforce agency policies, systems and processes in order to maintain a high level of quality services.

• Conducts quality assurance audits on the agency programs.

• Assists in development of policies and procedures.

• Implement policies and procedures that will improve day-to-day operations.

• Requires on-call hours outside of normal business hours.

• Oversight of QSRs, Licensings, Incident Reports, & staff disciplines.

• Project a positive image of the organization to employees, vendors, DDS, and families of those supported.

• Carries out other responsibilities as required and assigned.

Full-Time (40 hours/week)