Operations Support

September 16, 2023

Job Description

Hello {JobSeeker : firstname} {JobSeeker : lastname}

This is Amala, Staffing Specialist at Intellectt Inc. I am reaching out to you on an exciting job opportunity with one of our direct medical clients. If you are interested, help me with your updated resume to amala@intellectt.com. Feel free to contact me on +1 908 837 3118

Role: Operations Support

Location: Santa Rosa, CA ( onsite )

Duration: 7 Months on W2


  • Assist customers through implementation deliverables and provide application/product

configuration throughout the product lifecycle

  • Conduct presentations, product demonstrations and educational sessions
  • Become a subject matter expert on the software, implementation methodology, processes

and business operations

  • Engage team members and leadership in troubleshooting customer issues
  • Collaborate with multiple teams across business, including sales, customer service, and


  • Manage and execute the project from beginning to end and act as the liaison between

customers and internal teams

  • Communicate project deliverables and make sure that tasks are executed on time, to

budget and with high quality

  • Provide complete and concise internal reporting for all engagements
  • Identify ways to improve specific customer experience with the product; leverage tools

and resources to address specific customer needs

  • Collaborate with internal teams to resolve specific customer issues based on guidance

from leadership; daily interactions with assigned customers

  • Provide customer feedback to the product development team

Thanks & Regards

Amala Pedhapudi

Healthcare Recruiter

Intellectt Inc


Desk Number: 732-412-6999 Ext: 199

Direct Number: 908-837-3118

517 Route 1 South, Suite 1115 Iselin, NJ 08830


In case of my absence please reach out to Tarun Venkat | lead | 732-631-8229 |venkat@intellectt.com