Server/Waiter/Waitress

May 19, 2024

Job Description

  • York

**NOW SERVING ISAAC’S OWN BREWED BEER**

Join a company where fun
is a major part of our FUN-dation! Here you make a difference in the community,
make someone’s day & have fun while working some place great! Flexible
schedules, competitive wages, 50% off meals, growth opportunities, generous
PTO, free uniforms, gym membership reimbursement and health insurance.

POSITION SUMMARY:

Responsible
for serving alcohol, must be 18 years or older.   

Responsible for coordinating entire station and
communicating with dining room and deli personnel to provide a dining
experience that meets or exceeds guest expectations. Follows all mandatory
suggestive selling techniques. Processes guests orders to ensure that all items
are prepared properly and in a timely manner. Observes diners to ensure guests
are satisfied with food and service, responds to additional requests and
determines when the meal has been completed. Presents bill and accurately
handles payment. Makes change for cash transactions and accurately tracks all
payment methods, including coupons and discounts. Maintains a clean and
organized station, completes daily and weekly cleaning and daily restocking.

Major Responsibilities: Primary duties and
responsibilities include, but are not limited to, the following:

– Treats all guests in a manner to ensure their
complete satisfaction. Always striving to exceed our guests’ expectations.
– Passes all required Server Floor and Secret
Shopper Evaluations.
– Demonstrates a complete understanding of menu,
passing the menu test with a 75% or better and accurately explains the menu to
customers.
– Knows table numbers and sections to ensure
proper communication between Host/Hostesses, Servers and Deli.
– Obtains assigned service station from Manager on
Duty/Head Server/Floor Manager at the start of work shift.
– Promptly greets and provides name to guests,
informing them of soups, specials, specific menu items and makes suggestions
per Isaac’s standards. Accurately answers questions regarding food, beverages
and service.
– Takes food and beverage orders from guests and
properly processes guests’ orders to ensure all items are prepared properly and
on a timely basis.
– Promptly serves food and beverage items.

– Checks back with tables periodically, throughout
service, to ensure customer satisfaction, asking specific product questions and
to determine when the meal has been completed. Handles customer complaints
professionally and appropriately.
– Presents dessert menu and makes a specific
dessert recommendation.
– Presents bill and accurately handles guest check
payment and cash transactions. Makes change for cash transactions and prepares
voucher for credit and gift card purchases. Accurately tracks all payment
methods, including coupons and discounts.
– Thanks all customers and invites them to return.
– Maintains all time guidelines for service as
established by management.
– Stocks and re-stocks work stations, keeping them
clean and organized. Removes soiled dishes and silverware from tables when the
guest is finished with food items in a timely manner. Cleans, sanitizes and
resets table after guests leave.
– Informs Manager on Duty of inventory supply
needs daily and as needed.
– Checks to ensure that all food displays are
merchandised attractively as per Isaac’s standards.
– Maintains appropriate portion control and
merchandising standards when serving hot/cold items.
– Maintains proper food handling, safety and
sanitation standards while serving food and clean-up according to
pre-determined procedures.
– Cleans up spills in dining room and service
areas immediately.
– Assists with dishes and taking care of customers
at the host stand as needed.
– Assists with answering the phone and accurately
handles takeout orders according to proper procedures.
– Assists with trash removal (and recycling bins
where appropriate) from restaurant and replaces with new bags.
– Responsible for assisting with daily and weekly
side jobs throughout the restaurant.
– Assists with tasks throughout the restaurant as
needed and requested by the Manager on Duty.
– Actively participates in food and labor cost
control.
– Maintains professional appearance at all times,
clean and well-groomed, as per Isaac’s standards
– Abides by all policies, procedures and dress
requirements established by Isaac’s.
-Abides by all alcohol service and handling policies and procedures
established by Isaac’s.
-Follows all liquor laws/regulations and RAMP guidelines/recommendations

JOB SPECIFICATIONS:

Education:

Some high school. Must be able to speak, read,
write and understand the primary language(s) of the work location. Must be able
to speak and understand the primary languages of the guests who typically visit
the work location. Must be able to perform simple mathematical calculations.

Experience:

No previous foodservice experience is needed,
though it is helpful. Must possess good communication skills and be able to
work with others. Must be sensitive to the needs of customers.

Location